I’m so sorry to hear that you’re experiencing issues, especially during an active ad campaign. We know how critical performance is at this time! I’ve checked your site’s front-end and it currently appears to be loading correctly on our end, which suggests there might be a specific conflict or setting we need to investigate together. Please reach out to us immediately at support@eightthemes.com!

Im having serious issues with the theme in the middle of an important ad campaign. Store is lagging and doesn't load it at all.

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you’ve had such a positive experience with Envy! Hearing that your site is easy to independently run is the best compliment we could receive! If you run into any more questions, please feel free to reach out any time! We'll be here and more than happy to help

The Envy Theme has been great and Eight Themes has been great to work with - They are responsive and effective at fixing any issues + answering questions. I had a web designer initially set up my site and teach me how to add collections,etc. Since then it has been easy to run by myself!

Thank you so much for the wonderful review. We’re overjoyed to hear that you’re enjoying Envy and that you had such a positive experience with our Support team! I'll be sure to pass your kind words on to Dale - he’ll really appreciate them! If you run into any more questions, please feel free to get back in touch and let us know! We'll be here and more than happy to help!

Amazing theme and loved the support by the Eight Themes team; Dale was super helpful and resolved our query.

Thanks for taking the time to share your experience! We saw that you also reached out to our Support Team around the same time, and that they’ve responded to your ticket with some next steps to help get things resolved. If you’re still experiencing any issues, please reply to that message - we’d be more than happy to take a closer look and assist further. Looking forwards to your response!

Thanks for taking the time to share your experience! We saw that you also reached out to our Support Team around the same time, and that they’ve responded to your ticket with some next steps to help get things resolved. If you’re still experiencing any issues, please reply to that message - we’d be more than happy to take a closer look and assist further. Looking forwards to your response!

After I updated the ENVY version in 2026 , I encountered serious layout problems: the title size was incorrect, and some paragraphs and images were missing.

Thank you so much for taking the time to leave such a kind review! We’re delighted to hear that everything is working as expected and that our Support Team could help get things back on track so quickly! If you run into any more questions, please feel free to reach out anytime! We'll be here and more than happy to help!