I am concerned about this theme. We purchased it on one of our store and then closed the store and moved it over to our other store instead. After a couple of years they stopped the theme access and our store got unpublished. We were forced to repurchase the theme whereas we already had it purchased previously. After the repurchase no one provided support to transfer over store to new version.

After nearly 9 years using the Parallax theme from Out of the Sandbox, I couldn’t be happier. The system is intuitive, flexible, and makes building and managing an online store straightforward. Whenever I’ve needed support, their team has responded quickly and resolved issues efficiently. I highly recommend their themes to anyone building a Shopify store.

Phoebe provided outstanding support with the color swatches issue on our product pages. She was quick, extremely knowledgeable, and solved the problem efficiently with clear guidance. Her professionalism and kindness made the whole experience excellent. A real asset to the Out of the Sandbox team. Highly appreciated!

I’ve had a great experience with the Parallax theme and the Out of the Sandbox support team. After layout issues caused by Shopify AI sections, they clearly explained the conflicts and how to fix them using Parallax’s native tools. Their guidance was patient, detailed, and educational. Beautiful theme, knowledgeable support—highly recommended.

I use to have problem with my Parallax theme that i could't sort and i use the support of my theme. At the beginning honestly i was a bit angly, but i must say that the person that help me and team are realy good proffetionalists and i am verry happy of that service. All happenet very fast. Еverything was very fast and efficient. good job.

Nice theme with some great features, and easy to customise if you need to tweak it. Support has been great - responsive and helpful: John is a legend.

Shandy responded quickly and was thorough. Great job!

I love this theme! I have used it across 4 websites and the customer service has been stellar every time I've had a question. The support team has thoughtfully walked me through my questions - even including screenshots to help educate me on how to make the necessary updates to resolve my issues. Highly recommend!

The parallax theme has served my company well for a few years now and their support has been solidly excellent with quick, effective responses. Thank you, guys

Hello THAT! Premium Kitchenware team! Our themes are highly customizable, but sometimes, a theme may need to be customized further than what the Theme Editor allows for, and in these cases, we do recommend reaching out to a third party developer for some hands-on assistance. We are always looking for ways to improve our themes, and appreciate your feedback!